Our Services

Our 10 Service Products since 2008
HR Services for Hotels and Non-Chain Businesses
Providing a comprehensive professional support package for human resource development and management.

Our services are designed to develop and nurture human capital in hotels, luxury residential complexes, office and leisure sites, as well as service-based companies and labor-intensive projects of all types.

1) Recruitment and Placement

Recruitment and placement of managers and employees for direct employment by the employer—permanent, temporary, or time-limited positions—using our candidate database and extensive experience since the company's founding. Operates under the license of the Ministry of Labor since 2008.

2) Training Programs for Staff and Managers

Conducted by top professionals in their fields, these trainings enhance professional knowledge, skills, service awareness, and team empowerment.

Flagship Trainings Include:

Enhancing service awareness

Prevention of sexual harassment (mandatory by law)

Fundamentals of housekeeping and supervision in hotel housekeeping departments

Handling guest complaints

Link to our full training and workshop catalog:
https://www.serve-training.com/

3) "Mystery Guest" Evaluation

Trained professionals assess the guest experience—from booking to check-out—providing an authentic and objective customer perspective.
Findings are shared in a detailed written report and a verbal presentation to hotel management.

4) External Hotel/Department/Project Management

Outsourced management for a defined or ongoing period.
Experienced professionals from our team (on our payroll) will manage specific projects, hotels, or departments temporarily—for example, in cases of manager absence (sick/maternity/military leave) or unexpected resignation/termination.
We also provide professional mentoring and on-the-job training (OJT) for new or existing managers.

5) Sourcing and Placement of External Hospitality Consultants

Experienced and trustworthy hotel consultants for supporting investors and owners before and after hotel or tourism project development, in Israel or abroad, in specific geographic regions.
Also suitable for strengthening specific areas within an active hotel.

Our Consultant Expertise Covers:

Design

Operations

Finance and budgeting

Accounting and auditing

IT and hotel software

Sales and marketing

Real estate and entrepreneurship

Engineering and planning

Security

Licensing

Hospitality training program development

SOP and work method documentation

Procurement

Strategic branding and marketing integration

Establishment of resorts, spas, tourism ventures, and convention centers in Israel and abroad

6) SOPs and Work Methodology Development

Offered to both existing hotels and those pre-opening.
Includes a structured, professional process tailored to the vision and goals of the owner/investor/management.

7) Educational and Guided Tours

Organized for hotel staff at other hotels or tourism sites, or for individuals/groups for any purpose in any language.
Can include meetings with professionals and department managers during the tour.

8) Outsourced Departmental Management

External management for any hotel department on a quarterly or seasonal basis, scalable to hotel occupancy and operational needs—without requiring long-term or annual commitment.

9) Hotel Representation

Representation of the hotel at professional conferences, exhibitions, and fairs in Israel and abroad—for the purpose of staff recruitment or hotel promotion.

10) Event Production and Execution

Planning and organizing employee welfare events, PR events, marketing and branding campaigns, and customer retention initiatives for Planning and organizing employee welfare events and PR events